Customers Aged 18 or Older
Customers aged 18 or older may purchase and manage an ElephTV subscription directly.
Service Terms
ElephTV Terms and Conditions
These Terms explain the rules that apply when downloading the ElephTV app, purchasing or renewing a subscription, activating a VIP code, requesting a trial or using support through ElephTVOfficial.com.
Effective July 2026
Personal use unless reseller access is authorized
Governed by Iowa law
Acceptance of Terms
Using ElephTV Means Accepting These Terms
By accessing ElephTVOfficial.com, downloading an ElephTV APK, purchasing or renewing a subscription, activating a VIP or redeem code, requesting a trial or using our support services, you agree to these Terms and Conditions.
Customers who do not agree with these Terms should not purchase, activate or continue using the service.
Who May Use ElephTV
Customers must provide accurate contact, payment, account and device information when ordering or requesting support.
Younger Users
A younger user may access ElephTV only with permission, guidance and supervision from a parent or legal guardian.
Guardian Responsibility
The parent or guardian is responsible for the minor’s use of the service and compliance with these Terms.
Permitted Use
Personal Use and Authorized Reseller Access
A normal customer subscription and an authorized reseller panel provide different rights and must not be treated as the same service.
Standard Subscription
- Intended for personal or household use
- Must follow the purchased connection limit
- May not be commercially resold or redistributed
- Does not provide reseller-panel rights
Authorized Reseller Panel
- Required before commercially reselling access
- May include separate prices and panel requirements
- May be governed by additional reseller conditions
- Must be purchased or approved through ElephTV Official
Protecting Your Account and VIP Code
Customers are responsible for protecting their account details, device access and subscription credentials.
Keep Access Private
Protect your email, phone number, ElephTV account, device and VIP code from unauthorized access.
One-Connection Codes
A standard one-connection VIP code is intended for one ElephTV account on one device.
Multiple Connections
Several devices may be used only when the purchased plan and provider configuration allow additional connections.
Device Transfers
Moving a code may require proper deactivation of the previous device. Frequent transfer requests may be refused when misuse is suspected.
Publishing, sharing, transferring, reselling or publicly exposing a VIP code without authorization is prohibited and may result in suspension or termination.
Trial Access
Trial Eligibility and Fair Use
Eligible first-time customers may receive a trial subject to availability and verification. Trial access should be used to confirm device compatibility and service suitability before purchasing.
Trial approval is not guaranteed
Repeated trial identities are prohibited
Alternative emails or numbers must not be used to bypass limits
Confirm Payment Details Before Transferring Funds
Payment instructions are supplied privately through an official ElephTV customer-service representative on WhatsApp.
Verify Recipient Details
Confirm the correct account, recipient or wallet information with official support before completing a transfer.
Send Payment Confirmation
Customers should send a clear payment screenshot or transaction reference through the private official support channel.
Manual Renewals
Renewals are completed manually. There is no automatic recurring charge, and existing codes are normally extended.
Future Price Changes
Prices and plans may change for future purchases. A subscription period already paid for will not be reduced solely because pricing later changes.
ElephTV Official is not responsible for payments sent to unofficial, impersonating, incorrectly entered or unverified payment accounts.
Devices, Software and Internet Connection
Customers are responsible for using suitable hardware, installing the correct app and maintaining a stable internet connection.
Compatible Hardware
Use a compatible Android phone, tablet, Android TV, Google TV, Android TV box, Fire TV or Fire TV Stick.
Check compatible devicesCorrect APK Installation
Install the mobile APK on touchscreen devices and the TV APK on television or remote-controlled Android devices.
Visit the download pageInternet Speed
At least 5 Mbps per active connection is recommended for basic streaming. Around 10 Mbps or more per device is preferable for more consistent HD playback.
Actual performance depends on the device, Wi-Fi strength, internet provider, network congestion, stream quality and other conditions. Internet charges and mobile-data costs remain the customer’s responsibility.
Service Availability
Availability Is Not Guaranteed Without Interruption
ElephTV is a changing digital service. Content, features and access may be affected by maintenance, updates or third-party systems.
Content May Change
Channels, movies, series, categories, features and regional availability may be added, moved, replaced or removed.
Maintenance and Updates
Scheduled maintenance, application updates and technical work may temporarily interrupt access.
Third-Party Outages
Service may depend on infrastructure, content sources, internet providers and systems outside the direct control of ElephTV Official.
Operational Changes
ElephTV Official may update, restrict, replace or discontinue part of the app or service when operationally necessary.
A temporary interruption does not automatically qualify for a refund. Refund eligibility is governed by the published Refund Policy.
Activities That Are Prohibited
Customers must use ElephTV responsibly and must not interfere with the service, other customers or official support channels.
Suspension and Termination
When Access May Be Restricted
ElephTV Official may suspend, restrict or terminate access where there is reasonable evidence of fraud, unauthorized resale, VIP-code sharing, connection-limit bypassing, abusive chargebacks, service interference, repeated violations, illegal activity or serious abuse toward support staff.
Suspension or termination caused by the customer’s violation of these Terms does not automatically create refund eligibility.
Ownership and Trademarks
Third-Party Content and Intellectual Property
ElephTVOfficial.com branding, original website content, layouts, support materials and other original resources may not be copied, reproduced or commercially reused without permission.
Third-party channel names, programme names, movies, series, device brands, logos and trademarks remain the property of their respective owners. Reference to a third-party name does not imply ownership, partnership or endorsement unless expressly stated.
Disclaimer and Limitation of Liability
ElephTV is provided on an available-service basis. Continuous, error-free or uninterrupted access cannot be guaranteed.
ElephTV Official is not responsible for customer internet failures, unsupported devices, third-party outages, internet-provider restrictions, mobile-data costs, incorrect APK installation or damage caused by unauthorized applications.
To the extent permitted by applicable law, the total liability of ElephTV Official relating to an affected subscription will not exceed the amount paid for that specific subscription.
Nothing in these Terms excludes or limits rights, remedies or liabilities that cannot legally be excluded under applicable law.
Refunds and Payment Disputes
Refund eligibility, request deadlines, evidence requirements and transaction deductions are governed by the published ElephTV Refund Policy.
Customers should contact support and allow a reasonable opportunity for investigation, troubleshooting, code reset or replacement before opening a payment dispute or chargeback.
Read the Refund PolicyInformal Resolution First
Customers should first contact official support, explain the issue clearly, provide relevant evidence and allow reasonable review time before starting formal legal proceedings.
Dishonest or abusive disputes may result in suspension, termination or refusal of future service.
Contact Official Support
Legal Information
Governing Law and Updates
- Service operator
- ElephTV Official
- Governing law
- State of Iowa, United States
- Effective date
- July 2026
These Terms are governed by the laws of the State of Iowa, United States, subject to mandatory consumer rights or legal protections that may apply in another jurisdiction.
ElephTV Official may revise these Terms when the service, law, payment process or operating requirements change. The latest version will appear on this page with an updated effective date.
Continued use of the service after revised Terms become effective indicates acceptance of the updated Terms.
Questions About These Terms
Contact ElephTV Official
Contact official support when you need clarification about subscriptions, reseller access, payments, VIP codes or these Terms.
Support email
support@elephtvofficial.com
WhatsApp and phone
+1 579 400 1463
Business location
Cedar Falls, Iowa, United States