Contact Official Support
Submit the request through the official ElephTV WhatsApp or support email within two days of payment.
Refund Information
ElephTV Refund Policy
This policy explains when an ElephTV subscription payment may qualify for review, what evidence is required, applicable transaction deductions and how long the refund process may take.
Request within 2 days
Genuine issues require evidence
Approved refunds normally completed within 7 days
Refund Eligibility
When a Refund May Be Considered
ElephTV Official may review a refund request when a genuine service problem was caused by our service and cannot be resolved through reasonable support, code reset or replacement.
- The request is submitted within two days of payment.
- The customer provides clear and relevant evidence.
- Support is allowed a reasonable opportunity to investigate.
- Troubleshooting, reset or replacement does not resolve the confirmed issue.
Submitting a refund request does not guarantee approval. Every request is reviewed using the evidence, payment records and circumstances provided.
How to Request an ElephTV Refund
Follow the process below so the support team can verify the payment, investigate the issue and provide a clear decision.
Describe the Issue
Explain what happened, when the problem started and what feature or service is not working.
Provide Evidence
Include your payment screenshot, transaction reference, device details and clear screenshots or video of the issue.
Complete Troubleshooting
Follow reasonable support instructions and allow an attempted code reset, replacement or technical solution.
Receive the Decision
The request is reviewed and the customer is informed whether the refund has been approved or declined.
2 days
Deadline to submit the request
3 days
Normal review period
7 days
Normal completion period after approval
Situations That Are Not Normally Refundable
Refunds are intended for confirmed service problems caused by ElephTV Official, not customer-side choices, device limitations or network conditions.
Change of Mind
Deciding not to use the subscription after purchase does not create refund eligibility.
Unsupported Device
Customers should confirm device compatibility and use an available trial before purchasing.
Wrong App Version
Installing the mobile APK on a television or using an unofficial app does not normally qualify.
Internet or Buffering Issues
Slow internet, unstable Wi-Fi, ISP problems or customer-side buffering are outside our direct control.
Incorrect Information
Problems caused by incorrect account, device, payment or order information supplied by the customer are excluded.
Code Sharing or Misuse
Shared, resold, publicly disclosed or otherwise misused VIP codes are not eligible for refund.
Ignored Setup Guidance
Refusing reasonable installation, troubleshooting, reset or replacement instructions may make the request ineligible.
Stopping Use Voluntarily
Uninstalling the app or voluntarily stopping use does not automatically create refund eligibility.
Confirm Compatibility Before Paying
Eligible first-time customers are encouraged to request the available trial and confirm device compatibility, app performance and service suitability before purchasing a paid code.
Required Information
Evidence Needed for a Refund Review
Complete evidence allows the support team to confirm the payment, reproduce the issue and determine whether the problem was caused by the ElephTV service.
- Full name and current contact information
- Selected subscription plan and connection package
- Date, amount and method of payment
- Payment screenshot or transaction reference
- Device type, model and operating system
- Clear screenshot or video showing the problem
- Description of troubleshooting already completed
- VIP code shared only through private official support
Protect your private information. Do not publish VIP codes, payment records, transaction references or account details in public comments or social-media posts.
Payment Corrections
Report Payment Issue
Duplicate or Accidental Payments
Duplicate payments and accidental overpayments must be reported within two days. After verification, the duplicate or excess amount may be returned, subject to applicable bank, payment-app or cryptocurrency-network charges.
Refund Deductions
Payment and Transaction Charges
Refund amounts may be affected by charges imposed by the bank, payment application, transfer service or cryptocurrency network used for the original payment and the return transaction.
Actual Provider Charges
Only applicable charges imposed by the payment provider or network will be considered.
Sending and Return Fees
Fees may apply to the original transfer, refund transfer or both sides of a cryptocurrency transaction.
Maximum Deduction
The total amount deducted for applicable transaction charges will not exceed 8% of the original payment.
ElephTV Official does not control charges imposed by independent banks, payment applications, transfer providers or cryptocurrency networks.
Trials, Renewals and Service Cancellation
Free Trials
A free trial is not eligible for a monetary refund because no subscription payment was collected for the trial period.
Manual Renewals
ElephTV subscriptions are renewed manually. Customers are not automatically charged through a recurring subscription.
Stopping the Service
Uninstalling the application, abandoning the account or choosing not to continue using the service does not automatically qualify the payment for refund.
Contact Us Before Opening a Dispute
Contact ElephTV Official and allow the refund-review process to finish before opening a payment dispute or chargeback. Provide the support team with a reasonable opportunity to investigate, troubleshoot and resolve the reported issue.
Policy Information
Legal and Service Information
- Service operator
- ElephTV Official
- Governing law
- State of Iowa, United States
- Policy coverage
- Purchases made through ElephTVOfficial.com and its official support channels
This policy should be read together with the ElephTV Official Terms and Conditions. Nothing in this policy is intended to remove or restrict consumer rights that cannot legally be excluded under applicable law.
Refund Support
Need to Report a Genuine Service Issue?
Contact official ElephTV support within two days of payment and provide clear evidence so the request can be reviewed.