Contact Information
- Full name
- Email address
- Phone or WhatsApp number
Privacy and Data Protection
ElephTV Privacy Policy
This Privacy Policy explains what information ElephTV Official collects, why it is used, how long it is retained, which service providers may process it and what privacy choices are available to customers and website visitors.
Personal information is not sold or rented
Support records are normally retained for one month
Access, correction and deletion requests are supported
Policy Scope
Where This Privacy Policy Applies
This Privacy Policy applies to ElephTVOfficial.com, website contact forms, official WhatsApp and email support, subscription and VIP-code assistance, payment-confirmation records, ElephTV mobile and TV APK support, Google Analytics 4, Google Search Console and customer troubleshooting communications.
This policy should be read together with the Terms and Conditions , Refund Policy and Disclaimer .
Information Collected for Support and Subscriptions
ElephTV Official collects only the information reasonably needed to answer customer requests, confirm payments, deliver subscriptions and troubleshoot technical problems.
Subscription Information
- Selected plan
- Subscription or renewal status
- VIP or redeem code shared privately
Technical Support Information
- Device type and model
- Operating system and app version
- Error description and troubleshooting history
- Screenshots or videos
Payment Confirmation Information
- Payment method and date
- Transaction reference
- Payment screenshot
- Information needed to confirm payment
Complete bank-card numbers are not collected directly. ElephTV Official does not ask customers to enter or store complete card details through ElephTVOfficial.com.
WordPress Form Storage
Contact-Form Submissions
Information submitted through the ElephTV support form may be stored inside WordPress. It is used to answer the request, troubleshoot the reported issue or manage related customer support.
Customers should avoid submitting unnecessary sensitive information. VIP codes and payment evidence should be supplied only through private official support channels.
Form submissions are normally retained for one month unless longer retention is reasonably required for a dispute, refund request, fraud review, security concern or legal obligation.
Why Personal Information Is Used
Information is used only for legitimate service, support, security and legal purposes connected with ElephTV Official.
ElephTV Official does not use customer-support information for unrelated third-party advertising and does not sell or rent personal information.
Website Performance
Google Analytics and Search Information
ElephTVOfficial.com uses Google Analytics 4 and Google Search Console to understand website performance, visitor navigation and technical search visibility.
Google Analytics 4
Analytics may process visited pages, approximate location, browser type, device category, referral source, session activity and technical identifiers.
Google Search Console
Search Console provides aggregated search information such as queries, impressions, clicks, indexing status and page performance.
Website Improvement
This information is used to improve navigation, identify technical problems and understand which support pages are most useful.
No Named Customer Profiles
Analytics information is not used by ElephTV Official to identify website visitors by name.
Optional analytics cookies should be used only after the visitor has provided consent where consent is legally required.
Cookies and Your Preferences
Cookies and similar technologies may be used for website operation, security, preference storage and optional analytics.
Financial Information
Payments Are Completed Outside the Website
Payment instructions are supplied privately through official ElephTV WhatsApp support. Customers may use an approved bank, Wise, Citi, Nsave, cryptocurrency or another available payment method.
- Complete bank-card numbers are not processed directly through ElephTVOfficial.com.
- Payment providers operate under their own terms, privacy policies and security practices.
- ElephTV Official may retain payment screenshots and transaction references for one month.
- Records may be retained longer for refunds, disputes, fraud prevention, security investigations or legal obligations.
Limited Processing
Service Providers and Data Sharing
Limited information may be processed by service providers when reasonably required to operate the website, provide support, confirm payment or maintain security.
Hostinger
WordPress
Google Analytics
Google Search Console
WhatsApp
Email providers
Banks and transfer services
Cryptocurrency networks
Technical and security providers
Information is shared only when reasonably necessary for the relevant operational purpose.
Service providers control their own infrastructure, privacy practices and legal responsibilities.
ElephTV Official does not sell or rent personal information and does not share it for unrelated third-party advertising.
Hosting and Security Logs
Hosting, website-security and server systems may automatically process technical information such as IP address, browser type, device type, requested pages, access time, error information and server logs.
This information may be used for website delivery, security, troubleshooting, abuse prevention and protection against malicious activity.
How Long Information Is Kept
Support and payment-confirmation records are normally removed when they are no longer reasonably required.
| Information | Normal retention period |
|---|---|
| Contact-form submissions | 1 month |
| Support conversations | 1 month |
| Technical screenshots or videos | 1 month |
| Payment screenshots | 1 month |
| Transaction references | 1 month |
| Google Analytics information | According to configured Google Analytics settings |
| Fraud, dispute or legal records | As reasonably necessary for the relevant purpose |
Information may be deleted earlier when no longer needed or retained longer where reasonably necessary for a dispute, refund request, fraud prevention, security investigation or legal obligation.
Information Security
How Customer Information Is Protected
Restricted access to support information
Private customer-support communication
Website and hosting security controls
Reasonable account-access protection
Limited collection of information
Deletion when records are no longer required
No website, database, messaging platform or internet transmission can be guaranteed completely secure.
Access, Correction and Deletion Requests
Customers may contact ElephTV Official to exercise available privacy rights relating to information held about them.
Submit a Privacy Request
Email support@elephtvofficial.com and provide enough information to verify the request without exposing unnecessary sensitive information.
Rights May Depend on Your Location
Available rights depend on the user’s location, the information involved and any lawful reason requiring continued retention.
United States
Customers may have rights under applicable federal or state privacy and consumer-protection laws.
South Africa
Users may have rights relating to access, correction, objection and deletion under applicable South African privacy law.
United Kingdom
Users may have rights relating to access, correction, deletion, restriction, objection and consent withdrawal where applicable.
European Economic Area
Users may have access, correction, deletion, restriction, objection, portability and complaint rights where applicable.
Children’s Privacy
Younger Users Should Use Parental Guidance
ElephTV Official does not knowingly collect personal information directly from children under 13.
Users under 18 should interact with ElephTV Official through a parent or legal guardian. Subscription purchases should be managed by an adult.
A parent or guardian may contact support to request deletion of information submitted by a child. Age or guardian confirmation may be requested where reasonably necessary.
External Privacy Practices
External Links and Third-Party Services
ElephTVOfficial.com may link to external payment, device, technical or support services. Those services have their own privacy policies, security measures and operating terms.
ElephTV Official does not control how an external service processes information after a visitor leaves the official website.
Customers should review the external provider’s privacy information before submitting personal or financial data.
Policy Information
Policy Updates and Contact Information
- Service operator
- ElephTV Official
- Location
- Cedar Falls, Iowa, United States
- Effective date
- July 2026
This Privacy Policy may be updated when analytics tools, website forms, payment methods, service providers, technology or legal requirements change.
The current version will remain published on this page. Material changes should include a revised effective date.
Privacy Support
Questions About Your Personal Information?
Contact ElephTV Official to request access, correction or deletion, or to ask how your support and payment-confirmation information is handled.